Scale and manage your support team
Built with privacy in mind for customer service and non-profits providing chat-based support.
$185/month
1 manager seat
1 supervisor seat
5 agents seats
Add an extra agent seat for an additional $10/month
Add an extra supervisor seat for an additional $15/month
Everything from Standard and Pro plan, plus:
- Take full control with a powerful Manager Dashboard.
Easily create and manage Supervisors and Agents, assign roles, and maintain visibility across your entire operation. - Chat queue management
New chats are auto-queued with real-time updates on wait times and queue length.
Managers can track assignments and balance workloads. - Full visibility & oversight
Managers & Supervisors can track detailed logs of agent activity.
Optimize performance and staffing with real-time insights. - Live chat takeover & transfers
Supervisors can instantly take over conversations or transfer chats between agents to ensure fast, effective support. - Unlimited chat history & client data
Store and access all chat conversations and client details.
Never lose important context. - Internal team chat
Built-in internal messaging lets your team get help from colleagues or supervisors without leaving the platform. - Internal group chats
Bring multiple agents and supervisors into a single conversation to collaborate and resolve customer issues faster. - Flexible agent access
Allow agents to log in independently when supervisors are offline, or maintain live supervision for full control. - Document attachment in chat
Enable customers to securely send documents and files directly through chat.
Ideal for applications, verification, or support cases. - Automated first-message response
Automatically acknowledge users after their first message with a default “You’ve been placed in the queue” notification. Customize the response to fit your needs. - Add more Supervisors and Agent seats anytime
Easily scale your team as you grow. Add new users in seconds with flexible seat management. - Track your widget activity with Google Tag
Integrate Google Tag to measure engagement, track performance, and gain actionable insights from your live chat interactions. - Multi-view
Open up to 4 chats simultaneously. Monitor active conversations and search chat history all at once. - Zapier integration
Connect your workspace with thousands of apps through Zapier (e.g: SalesForce, CRMs). Automate workflows, sync data, and eliminate repetitive tasks without writing a single line of code. - Clients’ feedback capture
Enable automated feedback at the end of chats to capture customer insights. Responses are instantly routed to managers to ensure service quality and team growth. - Community Rooms
Create, share and embed private or public moderated chat rooms to build community.
3 rooms included – 300 total concurrent participants. Add an extra room for $10/month. Contact our team to increase concurrents.
